Delete your Sentrix account

Last updated: 2026-08-18

This page explains how to request deletion of your Sentrix account (app package com.trackapp.mobile, published by Sentrix) and exactly what happens to each type of data. Deleting your account is permanent and cannot be undone.

Option 1 — delete it yourself in the app

This is immediate and needs no waiting.

Open the Sentrix app and sign in.
Go to the Account tab and tap Delete account at the bottom of the screen. (You can also reach it from Settings → Security.)
Under Danger zone, tap Delete Account.
Enter your password to confirm it is you, then tap DELETE FOREVER.

If you signed in with Google or Apple, you may be asked to sign in again first. Your data is removed straight away.

Option 2 — ask us to do it

If you have uninstalled the app or cannot sign in, email support@sentrix.org.uk from the email address of the account, with the subject Delete my account. We will confirm it is you and delete the account within 30 days.

What is deleted

All of the following is erased from our systems:

Your account — email address, password, and the sign-in link to Google or Apple.
Your profile — name, phone number, phone-verification records, and the notification token used to alert your phone.
Your vehicles — each tracker’s last known GPS position, battery, status and its link to you.
Your trip history — every recorded route.
Your key fobs — the pairing between each Bluetooth key and your vehicles, so a future owner can claim them.

Photos you set for your profile or your vehicles were only ever stored on your phone, never on our servers. They go when you uninstall the app.

What we keep, and for how long

Order and payment records — name, address, amount and payment reference. UK tax law requires us to keep these for 6 years. They are business records of a purchase and are no longer linked to any app account.
The tracker’s subscription end date — kept against the device, not against you, so that the remaining paid time survives if the tracker changes hands and so a free trial cannot be claimed twice. It contains no personal data.
Connection diagnostics from your tracker — automatically deleted after 14 days in the normal course of business.
Support emails you have sent us — kept only as long as needed to handle the matter, then deleted.

Things worth knowing before you delete

Deleting your account does not cancel or refund a SIM subscription. The remaining paid time stays with the tracker.
Your tracker will stop being monitored: you will receive no theft alerts and no automated calls.
You can create a new account later and claim the same tracker again, but the deleted history does not come back.

Questions

Email support@sentrix.org.uk. For the full picture of what we collect and why, see our Privacy Policy.